Red Light DVD UK

Enter a keyword to search for answers eg. find information on Shipping Rates type 'Shipping' in the search field below.

Frequently Asked Questions

Q. What are reward points and how do I use them?
A. Every product purchased earns reward points. 200 reward points are redeemable for a £20.00 off coupon which you can use as discount against a future purchase. To collect reward points, simply shop as usual and your points will be automatically added to your account. Please login to your account above to view or redeem your reward points.

Q. What name appears on my credit / debit card statement?
A. Your credit debit / card will be discreetly billed, Transtar BV will appear on your statement. There will be no indication of Red Light DVD or that you have purchased adult products.

Q. My login is not working, how do I access My Account?
A. Ensure cookies are not blocked for redlightdvd.co.uk and privacy settings are set to 'Medium-High' in 'Tools' > 'Internet Options' > 'Privacy' for Microsoft Explorer. Cookies are only used on redlightdvd.co.uk to add browsing functionality. Also, particular care should be taken with similar characters eg. '1' & 'I' and '0' & 'O' of your Password. To login to your account, click here.

Q. How long will it take to receive my order?
A. Although we aim to dispatch all orders within 24 hours of purchase some products drift out of availability. In this case they will be marked as so on the product pages. All 'In-Stock' items will marked as 'ships immediately'. We aim to dispatch 'On Order' items within 7 working days, though may take up to 28 days. If you wish to receive your DVD as soon as possible look for the 'In-Stock' text on the product page.

Q. Will you send my order in discreet packaging?
A. When you purchase from Red Light DVD you can be assured that all orders are quickly delivered in discreet, plain A5 bubble wrapped envelopes. There are no markings on your order whatsoever.

Q. What can I expect from an Adult DVD?
A. All Adult DVDs on this site should not be confused with the UK 18 Classified softcore or the R18 censored hardcore, they are the factory original X-Rated international versions featuring very explicit sexual activity. Viewing the back box covers should give you an idea of the DVD content.

Q. What forms of payment do you accept?
A. All major Credit Cards and Debit Cards including Visa, MasterCard, Switch, Solo, Maestro, Delta & Diner's Club in both Euros & GBP. Sorry, we do NOT accept cheques, cash, postal orders or any other forms of payment.

Q. How do your guarantee my privacy?
A. We understand that you want to control your personal information down to the last detail. We're only in one business - getting entertainment to you fast. The information you share with us goes no further. And we don't think having a good shopping experience means getting pelted with unsolicited email from other companies after you've made your purchase. We don't like it and we won't do it. To read our privacy policy, click here.

Q. Will Adult DVDs play on my DVD player?
A. All of the titles we sell are 'Region 0', this means there is no regional coding and are playable worldwide. DVDs are formatted either PAL or NTSC and some old TVs may not be able to handle a NTSC signal, check your TV menu options and ensure it is able to accept both PAL and NTSC signals or you can set your DVD player to output a pseudo-PAL signal called PAL60 by flicking a switch on the back of the player or in the DVD player menu options.

Q. My DVD is updated as dispatch but has not arrived.
A. Once dispatched orders usually arrive within 2 to 4 working days from the date of dispatch, please be aware that due to circumstances beyond our control some orders may take up to 7 days due to delays in transit. All orders will arrive with you so your patience is appreciated in these circumstances